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Support Services client outcomesClient: East Coast Two-Hospital Health System


Problem: The executive team needed to reduce costs, and wanted to assess the productivity, quality, and cost-structure of their Environmental Services program.


 Outcome: CRG Solutions was engaged and compared the EVS departments to productivity and staffing benchmarks, conducted on-site interviews with leadership and staff to develop an understanding of their current processes, work scheduling mechanisms, comparative strengths and weaknesses of their service delivery programs, and client satisfaction measurement tools, etc. The client outcome was operational, quality, and efficiency improvements and annual implemented savings of $1.2M.

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